The Balanced Scorecard  register

Course Overview

At the highest level, the Balanced Scorecard (BSC) is a framework to help organisations clarify their vision and strategy and translate those into operational objectives that drive both performance and behaviour. Over the last decade the BSC has become a best practice strategic management tool worldwide.

This practical programme explains the theory and methods of the BSC and will equip you to deliver dramatically improved results through its effective implementation. Key contexts for the use of BSC include organisational capacity assessment, capacity development planning, strategy mapping and strategy implementation, measurement and benchmarking.

Course Objectives

  • Make recommendations to introduce Balanced Scorecard  or improve its implementation across your organisation
  • Use a wide variety of internationally recognised Balanced Scorecard tools to support necessary organisational development
  • Create an integrated performance management system and identify and deliver results in vital priority areas

Course Outline

  • The theory and background of the BSC and related tools
  • The range of challenges to which the BSC can be applied
  • BSC best practice, through selected case studies
  • How to use the BSC to align stakeholders, partners and staff to an organisation’s vision and strategy
  • Using the BSC as an integrated performance management system
  • How to plan and conduct an organisational self-assessment using BSC and use this to identify developmental priorities
  • How to create quality measures for intangibles – such as stakeholder outcomes, process effectiveness, HR, leadership and capacity development
  • Using the BSC to identify and implement necessary leadership, behavioural and cultural changes
  • How to design an appropriate method for benchmarking continuous improvement, and train managers in its effective operation