Creating an Effective Tax Administration System  register

Course Overview
In the aftermath of the global financial crisis, effective tax administration is an essential element in ensuring, restoring and sustaining sound public finances. In an ever-growing globally-oriented economy, tax authorities need to be alert and responsive to changing demands and challenges from taxpayers. This programme will give management teams the opportunity to review their current performance and develop sound strategies for modernisation.

The programme offers a unique opportunity for participants to adopt a comprehensive and strategic approach to modernising tax administration, and at the same time address the key issues to practically improve taxpayer compliance, increase yield and strengthen organisational capacity.

Course Objectives

  • Understand the challenges faced by their organisation and the drivers for change
  • Adopt a strategic approach to modernisation
  • Develop an integrated approach to compliance ranging from improving customer service and support, through to tackling fraud and avoidance
  • Review their policies and processes in line with their strategy
  • Manage effective communications with key stakeholder groups
  • Develop workable action plans to deliver strategic goals

Course Outline

  • Reviewing and strengthening tax policy to deliver strategic goals
  • Adopt a strategic approach to modernisation
  • Develop an integrated approach to compliance ranging from improving customer service and support, through to tackling fraud and avoidance
  • Review their policies and processes in line with their strategy
  • Manage effective communications with key stakeholder groups
  • Develop workable action plans to deliver strategic goals
  • Benefit from a participative and workshop approach Minimising non-compliance and avoidance opportunities
  • Enabling simplification and streamlining of tax administration processes
  • Developing an integrated approach to compliance management
  • Risk analysis and yield management
  • Improving customer information and service
  • Combating evasion and avoidance
  • Using new technology to improve reliability and effectiveness of systems and processes while reducing costs involving expert speakers to ensure practical outcomes from the programme